Welcome to www.surgestore.in (“Site”, “we”, “us”, “our”). By accessing, registering, or purchasing through this Site, you (“User”, “Buyer”, “Customer”) agree to be bound by these Terms & Conditions, along with our Privacy Policy, Cookie Policy, Returns & Refunds Policy, and Disclaimer. If you do not agree, please do not use the Site.

1. Eligibility & User Responsibility

• You must be at least 18 years old and legally capable of entering into contracts under applicable law.
• Products offered on this Site are intended for purchase and use by licensed medical professionals, institutions, or entities authorized to use them.
• You are responsible for ensuring compliance with all applicable laws, regulations, and licensing requirements in your jurisdiction.
• By creating an account, you agree to keep your credentials confidential. Surgestore.in is not liable for unauthorized access caused by your actions (e.g., password sharing, not logging out).

2. Product Information & Use

• All products, descriptions, images, and specifications are for informational purposes only and may differ from actual packaging.
• Surgestore.in provides no medical advice. Products are for professional use only.
• Buyers are solely responsible for determining the suitability of products for their intended use.

3. Orders & Acceptance

• Orders placed through the Site constitute an offer by the Buyer to purchase products. We reserve the right to accept or reject any order at our discretion.
• Order confirmation is issued electronically. No order is binding until confirmed.
• We reserve the right to cancel or refuse any order for reasons including errors in product/pricing information, stock unavailability, suspected fraud, or regulatory restrictions.

4. Pricing, Payment & Currency

• All prices are displayed in INR (Indian Rupees) unless otherwise stated. For international buyers, prices may be quoted in foreign currency based on exchange rates at the time of order.
• Prices may change at any time without prior notice.
• Payments must be made through approved payment methods. International customers are responsible for all bank charges outside India.

5. Shipping, Delivery & Risk

• Domestic and international shipping charges are as per actuals and displayed at checkout.
• Title and risk of loss pass to the Buyer as per applicable Incoterms or upon delivery to the carrier.
• Insurance of goods in transit is the Buyer’s responsibility unless agreed otherwise in writing.
• Surgestore.in is not liable for delays caused by courier/logistics partners, customs clearance, or force majeure events.

6. Customs, Duties & Taxes (International Orders)

• All customs duties, tariffs, VAT, GST, import fees, and related charges in the recipient’s country are the sole responsibility of the Buyer.
• The Buyer must ensure compliance with all import regulations, product registration requirements, and documentation in the destination country.
• Any reclassification, reassessment, or penalty by customs authorities is the Buyer’s responsibility.

7. Returns, Replacements & Refunds

Returns, exchanges, cancellations, and refunds are subject to our Returns & Refunds Policy, which forms part of these Terms.

8. Intellectual Property

• All site content (design, text, graphics, software, images, logos) is the exclusive property of Surgestore.in or its licensors.
• You may not reproduce, modify, distribute, or exploit any Site content without written authorization.
• Trademarks displayed on the Site belong to their respective owners.

9. Prohibited Use

You may not use the Site:

• For unlawful, harmful, fraudulent, or misleading activities.
• To transmit spam, malware, or offensive content.
• To interfere with the Site’s operation, servers, or networks.
• In a way that breaches applicable laws, third-party rights, or our policies.

10. Disclaimer of Warranties

The Site, products, and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law:

• Surgestore.in disclaims all warranties (express or implied), including merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee uninterrupted, error-free, or secure Site access.
• We do not guarantee accuracy, reliability, or completeness of product information or content.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Surgestore.in, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, data, goodwill, or business interruption.
• Our total liability shall be limited to the actual amount paid for the product giving rise to the claim, or INR 10,000, whichever is lower.
• We are not liable for product misuse, improper handling, patient outcomes, regulatory non-compliance, or actions of third-party service providers.

12. Indemnification

You agree to indemnify and hold harmless Surgestore.in, its officers, employees, agents, and affiliates against any claims, liabilities, damages, costs, or expenses (including legal fees) arising from:

• Your use of the Site or products.
• Your violation of these Terms, laws, or third-party rights.
• Your misuse of products or failure to comply with local regulations.

13. Force Majeure

We are not liable for non-performance or delays caused by events beyond our reasonable control, including natural disasters, strikes, wars, embargoes, cyberattacks, regulatory actions, or supply chain disruptions.

14. Termination

We reserve the right to suspend or terminate your account and access to the Site at any time, without notice, for any violation of these Terms or at our sole discretion.

15. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts at [Insert City/State].
• At our discretion, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted in English by a sole arbitrator appointed by Surgestore.in.

16. Severability & Waiver

• If any provision of these Terms is held unenforceable, the remaining provisions remain valid.
• Failure to enforce any provision shall not constitute a waiver of rights.

17. Modifications

We may update or amend these Terms at any time without prior notice. Continued use of the Site after changes constitutes acceptance of the updated Terms.