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Regulatory and Compliance
Why is it mandatory to complete a business verification process for purchasing on Surgestore.in?
- Surgestore.in offers a range of medical devices, some of which are regulated products. According to legal and industry standards, certain medical products and devices can only be purchased by authorized medical professionals and institutions. Our verification process ensures that only eligible parties can make a purchase.
Which documents are required for business verification?
The required documents may vary depending on the product and your location. However, for regulated products, you may be asked to provide business proof such as a medical registration number, drug license, or a shop and establishment certificate for your clinic, hospital, or institution. For other products, a GST number or PAN card may also be submitted.
Can I purchase products without completing the business verification?
Yes, you can purchase certain products without business verification. However, for regulated items, submitting valid business proof during checkout is mandatory to comply with legal requirements.
What should I do if my valid verification documents are not accepted?
If you encounter an issue, please contact our support team at ‘support@surgestore.in’ with details of the issue.
How should I enter the Business Name during verification?
Please enter the name exactly as it appears on your uploaded document. This name will be used for invoicing purposes. For example, if you upload your drug license, use the name on that license.
What document formats are accepted for business verification?
Documents must be clear, legible, and in English. Only correctly oriented files in .jpeg, .jpg, .png, or .pdf formats are accepted. Handwritten documents are not permitted.
Can I modify my business verification details after submission?
Once your business verification is submitted, it may not be modified. If you need to make an update, please contact our support team.
What products can I purchase with a partially completed verification?
With a partially completed verification, you can purchase products that do not require full regulatory compliance. Regulated products require full verification completion.
Is my personal data safe during the verification process?
Yes, your information is fully secure and will not be shared with third parties as per our privacy policy.
Whom should I contact for verification-related queries or issues?
Reach out to our team at ‘support@surgestore.in’ with details of the issue, and we will assist you.
What should I do if my business verification fails?
In case of a failed verification, our customer support team will contact you to assist in resolving the issue and completing your purchase.
Order and Delivery
How can I check the delivery timeline for my order?
You can view the estimated delivery date by entering your pin code on the product page before placing your order.
Can I track my order?
Yes, you can track your orders online, where you can view the tracking status and detailed updates for each product. Additionally, a relationship manager will contact you once your order is placed to address any queries or concerns.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact ‘support@surgestore.in’ with documentation or proof to request a replacement.
What is the shelf life of products delivered by Surgestore.in?
Products with a shelf life of more than 1 year will have at least 6 months remaining upon delivery. For products with less than 1 year of shelf life, at least half the shelf life will remain upon delivery.
Do you deliver to all locations, and are there extra delivery charges?
We deliver across India, supported by our strategically located warehouses. A delivery fee may be charged for orders below a certain value. Please see our shipping policy for details.
Is Cash on Delivery (COD) available for orders?
COD is currently available in certain locations and for specific products. You will see the COD option on the product page if it is available. Please note that an additional fee may apply.
Is No Cost EMI available for purchases?
Yes, No Cost EMI is available. You can check your card eligibility for this option during checkout.
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