Shipping and Delivery

Thank you for shopping at SurgeStore.in. We strive to provide a seamless and enjoyable shopping experience, and our shipping and delivery policy is designed to ensure the timely and secure delivery of your orders. Please review the following information to understand our shipping procedures.

  1. Order Processing Time:
    All orders are processed within Minimum 2-3 business days (Monday to Friday, excluding holidays) after receiving full payment.
    During peak seasons or promotional events, processing times may be extended. We appreciate your patience during these times.
  2. Shipping Methods and Delivery Time:
    We offer standard shipping and expedite shipping options.
    Standard Shipping:
    Estimated delivery time is Maximum 5-7 business days within India.
    Delays may occur due to unforeseen circumstances, such as weather conditions or customs issues.
    Expedited Shipping:
    Estimated delivery time is 2-3 business days within India.
    Additional charges apply for expedited shipping.
  3. Shipping Costs:
    Shipping costs are calculated based on the weight of your order and the shipping method selected during checkout.
    Free shipping may be available for orders exceeding a specified amount. Check our website for current promotions.
  4. Shipping Destinations:
    We currently ship to addresses within India.
    Please ensure that the shipping address provided is accurate and complete to avoid delays and additional charges.
  5. Order Tracking:
    Once your order has been shipped, you will receive a confirmation email with a tracking number.
    Use the tracking number to monitor the status and location of your package on our website or through the designated courier service.
  6. Customs and Import Duties:
    For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
    We do our best to provide accurate information on customs requirements, but it is the customer’s responsibility to check and comply with local regulations.
  7. Delivery Issues:
    In the event of a lost or damaged package, please contact our customer support team at jms.surgestore@gmail.com within 24Hrs of receiving the shipping confirmation.
  8. Change of Address:
    If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
  9. Holiday Shipping:
    During holidays, shipping carriers may experience delays. Please place your orders well in advance to ensure timely delivery.
    By placing an order with SurgeStore.in, you agree to and accept the terms outlined in this shipping and delivery policy. We reserve the right to update or modify this policy at any time, so please check back periodically for changes.

If you have any questions or concerns regarding our shipping and delivery policy, please contact our customer support team at jms.surgestore@gmail.com

Thank you for choosing SurgeStore.in!