This International Sales & Export Compliance Policy ("Policy") governs all international inquiries, quotations, sales, exports, shipments, deliveries, imports, distributions, and use of products purchased through [www.surgestore.in](http://www.surgestore.in) ("Website"), operated by Jindal Medi Surge ("JMS", "Company", "we", "our", "us").
This Policy forms an integral part of and should be read together with:
* Terms & Conditions
* Medical Device Disclaimer
* Shipping & Delivery Policy
* Refund & Return Policy
* Privacy Policy
* Limitation of Liability Policy
* Warranty Disclaimer Policy
* Any other policies published on the Website
By placing an international order, requesting a quotation, importing products, or otherwise engaging in an international transaction, customers acknowledge that they have read, understood, and agreed to this Policy.
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# 2. WORLDWIDE SALES
The Company may offer products for sale to customers located outside India.
However, the availability of products for international purchase does not constitute a representation or warranty that:
* The products are approved in the destination country.
* The products may legally be imported.
* The products may legally be sold.
* The products may legally be distributed.
* The products may legally be used.
* The products comply with local regulatory requirements.
Customers are solely responsible for determining whether products may legally enter and be used within their jurisdiction.
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# 3. CUSTOMER RESPONSIBILITY FOR IMPORT COMPLIANCE
The customer shall be solely responsible for:
* Import licenses
* Import permits
* Product registrations
* Regulatory approvals
* Customs clearance
* Import duties
* Taxes
* Value-added taxes (VAT)
* Goods and services taxes (GST)
* Brokerage fees
* Government fees
* Documentation requirements
* Local compliance obligations
The Company assumes no responsibility for obtaining import approvals on behalf of customers.
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# 4. MEDICAL DEVICE REGULATORY COMPLIANCE
Medical device regulations differ significantly between countries.
Customers are solely responsible for ensuring compliance with:
* Medical device regulations
* Healthcare regulations
* Import regulations
* Distribution regulations
* Product registration requirements
* Licensing requirements
* Professional-use restrictions
The Company makes no guarantee that any product complies with requirements applicable in the customer's jurisdiction.
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# 5. NO GUARANTEE OF REGULATORY APPROVAL
The Company does not warrant or guarantee that:
* Any product is approved by regulatory authorities in a specific country.
* Any product may be imported without restrictions.
* Any product may be registered in a destination country.
* Any product will remain approved after purchase.
Regulatory status may change at any time without notice.
Customers remain solely responsible for verifying current regulatory requirements.
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# 6. EXPORT COMPLIANCE
All exports are subject to:
* Indian export laws
* Customs regulations
* Trade regulations
* Sanctions laws
* Export control laws
* International trade restrictions
The Company reserves the right to refuse any transaction that may violate applicable laws.
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# 7. RESTRICTED COUNTRIES, ENTITIES, AND PERSONS
The Company reserves the right to refuse transactions involving:
* Restricted countries
* Sanctioned territories
* Blocked persons
* Restricted organizations
* Prohibited end users
* Government-restricted entities
The Company may cancel orders without notice if compliance concerns arise.
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# 8. END-USE COMPLIANCE
Customers represent and warrant that products purchased from the Website shall not be used for:
* Illegal purposes
* Prohibited activities
* Unauthorized clinical applications
* Human rights violations
* Activities prohibited under applicable laws
Customers remain solely responsible for all end-use activities.
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# 9. PROFESSIONAL-USE AND PRESCRIPTION PRODUCTS
Certain products may be designated as:
* Professional Use Only
* Prescription Required
* Hospital Use Only
* Restricted Sale Item
The Company may require:
* Professional licenses
* Prescriptions
* Institutional authorizations
* Regulatory documentation
before shipment.
The Company reserves the right to reject orders where required documentation is not provided.
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# 10. CUSTOMS CLEARANCE
International customers are solely responsible for customs clearance.
The Company shall not be responsible for:
* Customs delays
* Customs inspections
* Import refusals
* Product confiscations
* Government holds
* Regulatory reviews
* Additional fees
Any customs-related issue remains the customer's responsibility.
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# 11. DUTIES, TAXES, AND FEES
Product prices generally do not include:
* Import duties
* Customs duties
* VAT
* GST
* Brokerage fees
* Inspection fees
* Government charges
Customers shall be solely responsible for all such charges.
Failure to pay such charges may result in delays, shipment refusal, destruction, confiscation, or return of products.
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# 12. DOCUMENTATION
The Company may provide documents such as:
* Commercial invoices
* Packing lists
* Certificates where available
* Product information
* Export documentation
The Company does not guarantee that provided documentation will satisfy every regulatory requirement in every jurisdiction.
Customers are responsible for obtaining additional documentation required by local authorities.
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# 13. IMPORT REFUSALS
If products are:
* Refused by customs
* Refused by regulators
* Seized by authorities
* Returned by authorities
* Destroyed by authorities
the Company shall not be responsible for resulting losses, expenses, duties, penalties, fees, or damages.
Refunds, if any, shall remain subject to the Refund & Return Policy.
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# 14. INTERNATIONAL RETURNS
International returns shall only be accepted in accordance with the Refund & Return Policy.
Customers remain solely responsible for:
* Return shipping costs
* Customs documentation
* Duties
* Taxes
* Regulatory approvals
* Import and export compliance
The Company does not guarantee acceptance of international returns.
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# 15. PRODUCT REGISTRATION
Customers are solely responsible for determining whether products require:
* Registration
* Listing
* Licensing
* Approval
* Certification
within their jurisdiction.
The Company shall not be liable for failure to obtain such approvals.
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# 16. LOCAL LAW COMPLIANCE
Customers agree to comply with all laws applicable within their jurisdiction including laws relating to:
* Medical devices
* Healthcare products
* Importation
* Distribution
* Marketing
* Sales
* Product use
The Company shall not be responsible for customer non-compliance.
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# 17. NO LEGAL OR REGULATORY ADVICE
Information provided by the Company shall not constitute:
* Legal advice
* Regulatory advice
* Compliance advice
* Import advice
* Export advice
Customers should obtain independent professional advice regarding regulatory obligations.
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# 18. PRODUCT RECALLS AND SAFETY ACTIONS
Customers agree to cooperate with any:
* Product recalls
* Safety notices
* Corrective actions
* Field safety actions
required by manufacturers or regulatory authorities.
The Company's obligations shall be limited to those required by applicable law.
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# 19. FORCE MAJEURE
The Company shall not be liable for delays or failures arising from:
* Government actions
* Regulatory actions
* Customs actions
* Natural disasters
* Transportation disruptions
* Trade restrictions
* Embargoes
* Sanctions
* War
* Terrorism
* Epidemics
* Pandemics
* Cyberattacks
* Events beyond reasonable control
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# 20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law:
Jindal Medi Surge, its affiliates, directors, officers, employees, contractors, suppliers, distributors, agents, and representatives shall not be liable for:
* Import refusals
* Export restrictions
* Customs delays
* Customs seizures
* Regulatory denials
* Product registration failures
* Government actions
* Regulatory actions
* Lost profits
* Lost revenue
* Lost business
* Indirect damages
* Consequential damages
* Incidental damages
* Special damages
* Punitive damages
arising from international sales, exports, imports, or regulatory matters.
To the maximum extent permitted by law, total liability shall not exceed the purchase price paid for the specific product giving rise to the claim.
Nothing in this Policy excludes liability that cannot legally be excluded under applicable law.
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# 21. CUSTOMER INDEMNIFICATION
Customers agree to defend, indemnify, and hold harmless Jindal Medi Surge from all claims, liabilities, penalties, losses, costs, expenses, damages, and legal fees arising from:
* Import violations
* Regulatory violations
* Export violations
* Product registration failures
* Misrepresentation
* Unauthorized distribution
* Non-compliance with local laws
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# 22. GOVERNING LAW
This Policy shall be governed by and interpreted in accordance with the laws of India.
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# 23. EXCLUSIVE JURISDICTION
Any dispute arising from or relating to this Policy shall be subject exclusively to the competent courts located in New Delhi, India.
Users irrevocably submit to such jurisdiction.
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# 25. ACKNOWLEDGMENT
By requesting quotations, placing international orders, importing products, distributing products, or otherwise engaging in international transactions through the Website, customers acknowledge that:
* They have read this International Sales & Export Compliance Policy.
* They understand this Policy.
* They accept responsibility for compliance with applicable import, export, customs, regulatory, and local legal requirements.
