This Shipping & Delivery Policy ("Policy") governs the shipment, delivery, transportation, export, import, and receipt of products purchased through [www.surgestore.in](http://www.surgestore.in) ("Website"), operated by Jindal Medi Surge ("JMS", "Company", "we", "our", "us").
This Policy forms an integral part of our Terms & Conditions, Privacy Policy, Refund & Return Policy, Medical Device Disclaimer, and other Website policies.
By placing an order through the Website, you acknowledge that you have read, understood, and agreed to this Policy.
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# 2. SHIPPING COVERAGE
SurgeStore.in ships products:
* Across India
* Internationally
* Subject to applicable laws
* Subject to product availability
* Subject to export restrictions
* Subject to import regulations
The Company reserves the right to refuse shipment to any country, territory, organization, institution, or individual at its sole discretion.
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# 3. ORDER PROCESSING
Orders are generally processed after:
* Order verification
* Payment confirmation
* Product availability verification
* Regulatory compliance review
* Documentation review (if required)
Order processing times may vary depending on:
* Product type
* Inventory availability
* Regulatory requirements
* Documentation requirements
* International shipping requirements
Processing times displayed on the Website are estimates only.
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# 4. SHIPPING METHODS
The Company may utilize:
* Courier services
* Freight carriers
* Logistics providers
* Postal services
* Specialized medical logistics providers
* International shipping partners
The Company reserves the right to select the shipping method, carrier, and logistics provider unless otherwise agreed in writing.
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# 5. DELIVERY ESTIMATES
Any delivery dates, timelines, schedules, or estimates displayed on the Website are approximate and provided solely for convenience.
The Company does not guarantee:
* Delivery dates
* Delivery schedules
* Transit times
* Customs clearance times
* Availability of shipping services
Actual delivery times may vary.
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# 6. DELAYS
Delivery may be delayed due to circumstances beyond the Company's control including but not limited to:
* Customs inspections
* Regulatory reviews
* Government actions
* Weather conditions
* Natural disasters
* Transport disruptions
* Labor disputes
* Carrier delays
* Supply chain disruptions
* Public health emergencies
* Political unrest
* Cyber incidents
* Force majeure events
The Company shall not be liable for delivery delays arising from such circumstances.
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# 7. SHIPPING CHARGES
Shipping charges may vary based on:
* Product category
* Weight
* Dimensions
* Destination
* Shipping method
* Customs requirements
* Insurance requirements
Shipping fees displayed during checkout are estimates and may be adjusted where necessary before shipment.
Customers may be contacted regarding additional shipping charges when applicable.
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# 8. INTERNATIONAL ORDERS
International customers acknowledge and agree that they are solely responsible for:
* Import permits
* Import licenses
* Customs clearance
* Regulatory approvals
* Taxes
* Duties
* VAT
* GST
* Brokerage fees
* Inspection fees
* Government charges
* Local compliance requirements
The Company does not guarantee that products can be legally imported, sold, possessed, distributed, or used in every jurisdiction.
Customers are responsible for verifying local regulatory requirements before placing orders.
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# 9. CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to:
* Customs duties
* Import taxes
* VAT
* GST
* Brokerage charges
* Inspection fees
* Government fees
These charges are not included in product prices unless expressly stated otherwise.
Customers remain solely responsible for all such charges.
Failure to pay customs charges may result in shipment delays, refusal, confiscation, destruction, or return.
The Company shall not be liable for such outcomes.
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# 10. CUSTOMS DELAYS
The Company has no control over customs authorities.
Customs inspections may result in:
* Delays
* Additional documentation requests
* Additional fees
* Shipment holds
* Product testing
* Product rejection
The Company shall not be responsible for any customs-related delay or action.
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# 11. REGULATORY COMPLIANCE
Certain medical devices may require:
* Product registration
* Import licenses
* Government approvals
* Medical licenses
* Hospital authorizations
* Prescriptions
Customers are solely responsible for obtaining any approvals required in their jurisdiction.
The Company may request supporting documentation before shipment.
Failure to provide required documentation may result in order cancellation.
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# 12. PRESCRIPTION, HOSPITAL-USE, AND PROFESSIONAL-USE PRODUCTS
Products marked as:
* Prescription Required
* Hospital Use Only
* Professional Use Only
* Restricted Sale Item
may require verification prior to shipment.
The Company reserves the right to:
* Request documentation
* Delay shipment
* Refuse shipment
* Cancel orders
where regulatory or safety concerns exist.
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# 13. SHIPPING ADDRESS ACCURACY
Customers are solely responsible for providing accurate:
* Names
* Addresses
* Contact information
* Delivery instructions
The Company shall not be liable for delays, losses, additional charges, or failed deliveries resulting from inaccurate information supplied by customers.
Additional shipping charges may apply for address corrections or reshipments.
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# 14. DELIVERY CONFIRMATION
A shipment shall be deemed delivered when:
* Signed for by the recipient,
* Delivered to the provided address,
* Delivered to a mailroom,
* Delivered to a reception desk,
* Delivered to a designated representative,
* Marked delivered by the carrier,
whichever occurs first.
Proof of delivery provided by the carrier shall constitute sufficient evidence of delivery.
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# 15. RISK OF LOSS
Subject to applicable law, risk of loss, theft, damage, delay, confiscation, destruction, or deterioration transfers to the customer upon:
* Handover to the shipping carrier, or
* Shipment dispatch,
whichever occurs first.
The Company shall not be responsible for losses occurring after shipment has been transferred to the carrier.
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# 16. INSPECTION UPON DELIVERY
Customers must inspect products immediately upon delivery.
Any claim relating to:
* Shipping damage
* Missing items
* Incorrect products
* Packaging damage
must be reported within:
**48 hours of delivery**
along with supporting evidence.
Claims submitted after this period may be rejected.
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# 17. LOST SHIPMENTS
If a shipment is reported lost:
* The Company may investigate with the carrier.
* Carrier records shall be considered during claim evaluation.
* Resolution shall be subject to carrier findings.
The Company does not guarantee reimbursement for carrier-related losses.
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# 18. REFUSED SHIPMENTS
Customers who refuse delivery may remain responsible for:
* Original shipping charges
* Return shipping charges
* Customs fees
* Duties
* Taxes
* Administrative charges
* Carrier fees
Any refund shall be subject to the Refund & Return Policy.
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# 19. UNDELIVERABLE SHIPMENTS
Shipments may be considered undeliverable due to:
* Incorrect addresses
* Customs issues
* Regulatory restrictions
* Customer unavailability
* Refusal to accept delivery
The Company reserves the right to charge additional shipping, storage, handling, customs, or administrative fees before reshipment.
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# 20. FORCE MAJEURE
The Company shall not be liable for shipment delays, delivery failures, product shortages, or transportation interruptions caused by:
* Natural disasters
* Floods
* Earthquakes
* Fires
* Pandemics
* Epidemics
* Government restrictions
* War
* Terrorism
* Labor disputes
* Utility failures
* Transportation disruptions
* Cyberattacks
* Events beyond reasonable control
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# 21. PRODUCT AVAILABILITY
Inventory levels displayed on the Website may not always reflect real-time availability.
The Company reserves the right to:
* Backorder products
* Partially fulfill orders
* Cancel unavailable items
* Substitute equivalent packaging where permitted
Customers will be notified where reasonably practicable.
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# 22. NO GUARANTEE OF CONTINUOUS SUPPLY
The Company does not guarantee uninterrupted availability of any product.
Products may be discontinued, modified, withdrawn, recalled, restricted, or rendered unavailable without prior notice.
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# 23. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Jindal Medi Surge, its affiliates, officers, directors, employees, agents, suppliers, logistics providers, distributors, and contractors shall not be liable for:
* Delivery delays
* Customs delays
* Lost shipments
* Stolen shipments
* Damaged shipments
* Government actions
* Regulatory restrictions
* Import refusals
* Export restrictions
* Carrier errors
* Indirect damages
* Consequential damages
* Special damages
* Incidental damages
* Punitive damages
* Loss of profits
* Loss of revenue
* Loss of business opportunities
arising from shipment, transportation, export, import, delivery, or logistics-related issues.
To the extent permitted by law, total liability shall not exceed the purchase price paid for the affected product.
Nothing in this Policy excludes liability that cannot legally be excluded under applicable law.
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# 24. GOVERNING LAW
This Policy shall be governed by and interpreted in accordance with the laws of India.
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# 25. EXCLUSIVE JURISDICTION
Any dispute arising out of or relating to this Policy shall be subject exclusively to the competent courts located in New Delhi, India.
Users irrevocably consent to such jurisdiction.
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# 27. ACKNOWLEDGMENT
By placing an order through the Website, customers acknowledge that:
* They have read this Shipping & Delivery Policy.
* They understand this Shipping & Delivery Policy.
* They agree to be legally bound by this Shipping & Delivery Policy.
* They accept all shipping, customs, import, export, delivery, and logistics-related risks described herein.
